1. Can I return a clothing item if I change my mind?
We apologize, but we do not accept returns for clothing items due to the nature of our business. We encourage customers to carefully review product details, sizing charts, and reach out to our customer support team with any questions before making a purchase.
2. What if I need to exchange a clothing item for a different size?
We understand that finding the perfect fit is essential. If you need to exchange a clothing item for a different size, please contact our customer support within 3 business days of receiving your order. We'll be happy to assist you with the exchange process, provided the item is in its original condition with all tags attached.
3. What if I received a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer support immediately. We will work diligently to resolve the issue and ensure you receive the correct item or a replacement at no additional cost.
4. How long does it take to process an exchange?
Once we receive your returned item for an exchange, we strive to process it as quickly as possible. The exact time may vary depending on the availability of the desired size and any additional customization. We'll keep you informed throughout the process to provide the best customer experience.
5. Are shipping costs covered for exchanges?
Customers are responsible for shipping costs associated with exchanges unless the item received was defective or incorrect. We recommend using a trackable shipping method to ensure the item reaches us safely.
6. Can I cancel or modify my order after it has been placed?
We aim to process and ship orders promptly. Therefore, we cannot guarantee order modifications or cancellations once the order has been placed. If you need assistance, please contact our customer support as soon as possible, and we'll do our best to accommodate your request.